Privacy Policy


At Uprent, we are committed to respecting and protecting your privacy. This Privacy Policy is intended to help you better understand how we collect, store and use your personal information - whether you are a landlord, property manager or tenant that uses any products, services or applications provided by Uprent, or whether you're simply visiting this By accessing our website ( and/or use any product, service or application, you consent to the terms of this Policy and agree to be bound by it and our Terms of Use. We are fully compliant with the Data Protection Act 1998, as part of this committment we are registered with the ICO. Our registration number is Z0000000.

Personal information Uprent collects from you

Uprent may collect personal information from you when you:
  • Visit our website
  • Register to use any service or product
  • Use a service or product
  • Corresponding via email or phone

In connection with accessing any our services, we may collect information from you which can be classified as personal information, such as: your name, shipping/billing address, email address, phone, username, password, taxation details, and accounting and financial information. We collect information when you register an account, sign in, pay a bill, purchase a service, call us for support, or give us feedback. We also collect content or other information that you may provide or create when you interact with our Services.

With regard to each of your visits to our site we may automatically collect the following information:
  • Collection of data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Personal information Uprent collects from You about others

Through use of our services or products, we may collect information from you about someone else. if you provide Uprent with personal information about someone else, you must ensure that you are authorised to disclose that information to Uprent and that, without Uprent taking any further steps required by applicable data protection or privacy laws, Uprent may collect, use and disclose such information for the purposes described in this Policy.

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, Uprent's identity, and how to contact Uprent.

Where requested to do so by Uprent, you must also assist Uprent with any requests by the individual to access or update the personal information you have collected from them and entered into the service.

How do we use this information?

Uprent collects your personal information so that we can provide you with the service and any related services you may request. In doing so, Uprent may use the personal information we have collected from you for purposes related to the services including to:

  • Verify your identity
  • Administer a service or product
  • Notify you of new or changed services offered in relation to the service
  • Carry out marketing or training relating to the service
  • Assist with the resolution of technical support issues or other issues relating to the service
  • Comply with laws regulating data protection
  • Communicate with you.

By using a service provided by us, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Uprent will only use your personal information for the purposes as layed out by this Policy or with your express permission.

It is your responsibilty to keep your password to any accounts related to Uprent safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the service or via the "Forgotten Password" page.


Uprent utilises cookies when visitors access our website or one of our products or services. They are used to help distinguish you from other users of our service. This provides a good experience for visitors when they browse any part of our websites.

Cookies are used to remember your information when you are logged in to your account, making login and form completion more convenient. By using our site, you give us permission to set these cookies. You can set your browser not to accept cookies; doing this will not stop you browsing properties and viewing content on our site, but may negatively impact your browsing experience

Where we store your personal data

By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy. We use a top tier, third party hosting provider (AWS) to host our services and store our data. AWS complies with relevant aspects of the U.S.-EU Safe Harbor Framework and has certified that it adheres to relevant Safe Harbor Privacy Principles. If the location of our servers change in the future, we will update this Policy. You should review our Policy regularly to keep informed of any updates. By providing Your personal information to us You consent to us storing Your personal information on servers hosted in the EU. While Your personal information will be stored on servers located in the EU, it will remain within our effective control at all times. The server host’s role is limited to providing a hosting and storage service to Uprent, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, Your personal information.

Your rights and access to information

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by using the unsubscribe process in any of our electronic communications.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Uprent reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Your continued use of the Service will be deemed acceptance of any amended Policy.


If you wish to contact us regarding this privacy policy and any personal information we may hold about you, Please send us a detailed enquiry via email to

Last updated: 31st July 2019
© 2019 Uprent Ltd.